THE SOUND IS COMING OUT OF A DIFFERENT DEVICE THAN I WANT. WHAT CAN I DO?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the session. You will then be able to select which output and input devices you want to use.
MY DEVICE IS CONNECTED PROPERLY, BUT I CAN'T HEAR ANYTHING
If you're confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.
IS THERE A RECOMMENDED INTERNET BROWSER?
We recommend you use Chrome and disable all pop up blockers and ad blockers as they might interfere with the session broadcasting. The website will not work on Internet Explorer or Safari and might not work on Microsoft Edge.
Please note that you cannot watch the event sessions on your mobile device. However you are able to watch these live sessions on your laptop or computer.
WHICH BROWSER IS BEST FOR MY PERSONAL DEVICE?
Windows 7 and above, running Chrome or Firefox
MacOS 10.9 or later, running Chrome and Firefox
iPhone 5s or later, running iOs 11 and up
Android 4.0 or later, running Chrome
Internet connection - Broadband wired or wireless - 3G or 4G/ LTE
If you are expecting any technical difficulties and the above information is not helping.